Absolutely! When I joined KANOU two years ago, one of my first missions was to reconnect with customers who had stopped ordering from us—some for several years.
At first, I was able to secure a few orders quite quickly. But with others, it became a long journey of consistent follow-ups, countless conversations, and building trust again.
What I have learned is this:
✅ Not every customer will come back—and that is okay.
✅ But with persistence, positivity, and genuine care, some do.
Fast forward two years, and in just the last two months, two of those “silent” customers have finally placed new orders with us. It is proof that patience, backed by consistent action, really does pay off.
KANOU is back in the game with them—and this is just the beginning.
✨ In sales (and in life), never underestimate the power of patience + persistent